Privacy Policy
Last updated: 13.11.2025
We take your privacy seriously. We genuinely care about how your information is handled, and we want you to know exactly what we collect, why we collect it, and what your options are. So you can feel safe using our website and making purchases with us.
This Privacy Policy describes how Glød Copenhagen (collectively “Glød” “we” and “us”) precess personal information about you. The Privacy Policy applies when you visit or use our website, contact our customer service team, engage with us on social media, communicate with us on behalf of a vendor or customer, apply to work for us, purchase our products or services, or otherwise interact with us. This Privacy Policy does not apply to personal information collected in the course of your employment with us.
By visiting our website, making a purchase with us or otherwise providing us with your personal information, you agree to how we handle data as explained below. Please read it carefully.
What information do we collect?
We collect information in three ways:
1. Automatically when you browse our website
This includes things like:
- Your device type (phone, tablet, computer)
- IP address
- Browser type
- Which pages you visit
- Approximate location
- Cookies and similar technologies
This is standard for most online stores. It helps the site work properly, helps us improve the experience, and helps us show you ads that are relevant for you.
2. Information you choose to give us
For example, when you write your information when:
- Placing an order
- Signing up for email or SMS
- Contacting our customer support
The information may include:
- Name
- Phone number
- Shipping and billing address
- Payment information (handled securely by our payment provider. Note that we don’t store full card details)
3. Information from our ad and analytics partners
Platforms like Google, Meta, Shopify, and Klaviyo may give us anonymous insights about our ad performance and traffic.
How do we use your information?
We use your information to:
- Process and deliver your order
- Send you order updates
- Provide extraordinary customer support
- Send you marketing emails/SMS, but only if you accepted this
- Improve our website and shopping experience
- Detect and prevent fraud
- Show ads that make sense instead of random noise
We don’t share your data unless we genuinely need to in order to run our business.
Cookies
Cookies help us:
- Remember your preferences
- Keep the website running smoothly
- Understand what people are doing on the site
- Make our ads more relevant
You can block cookies in your browser at any time. Just know that some parts of the site may not work perfectly without them.
When do we share information?
We only share information with trusted partners who help us run Glød Copenhagen, such as:
- Payment processors
- Shipping partners
- Customer support tools
- Advertising platforms
- Email/SMS marketing platforms
- Website hosting and analytics
They can only use your data to support us, never for their own purposes.
And to be clear: We do not sell personal information and never will.
Data Security
We work hard to keep your data safe by using technical and organizational measures that protect against unauthorized access, loss, misuse, or disclosure.
No online system is perfect, but we take security seriously.
Your rights and choices
Email & SMS
You can unsubscribe anytime by:
- Clicking “unsubscribe” in the buttom of all our emails
- Emailing us at hello@glodco.com and request us to unsubscribe you
Cookies
You can delete or block cookies through your browser.
Access, correction, or deletion
If you want to access, update, or delete your personal information, email us at hello@glodco.com. We will help you out right away.
Data Retention
We keep information only as long as necessary to:
- Fulfill orders
- Comply with legal requirements
- Maintain business records
- Send marketing (until you opt out)
If you ask us to delete your data, we will - unless the law requires us to keep it.
Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children.
Do Not Sell or Share My Personal Information
(State Privacy Rights)
California, Colorado, Virginia, Connecticut, Utah and states with similar laws gives consumers the right to opt out of the “sale” or “sharing” of personal information for targeted advertising.
We don’t sell personal information in the traditional sense. But because we use tools like Meta, Google, Shopify, and Klaviyo, this activity may legally be considered “sharing.”
If you want to opt out of the sale or sharing of your personal information, email us at hello@glodco.com with the subject line: “Do Not Sell or Share My Personal Information.”
Once we receive your request, we will stop sharing your information with advertising partners for targeted advertising as required by law.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be shown with the “Last updated” date at the top.
Contact Us
If you have questions, concerns, or want to exercise any of your rights, you can always reach us at:
hello@glodco.com