Terms of Service
Terms of Service
Last Updated: 13.11.2025
These Terms of Service (“Terms”) govern your access to and use of this website (glodco.com) operated by HK Commerce ApS and your purchase of any products from Glød Copenhagen. By visiting our site or completing a purchase, you agree to be bound by these Terms. Please read them carefully.
1. Company Information
Glød Copenhagen is a Danish lighting brand founded and operated by HK Commerce ApS, a private limited company. Based on Danish design traditions, our lamps are practical, functional, and created with an uncompromising promise of high quality.
Although we are proudly based in Denmark, we ship directly to customers across the United States. All product development, customer service, and operations are handled by our team, ensuring a consistent experience rooted in Danish quality and customer service.
The website and products are provided by:
HK Commerce ApS
Trindsøvej 6, 1
8000 Aarhus C
Denmark
Danish Business Registration Number (CVR): 44822555
Email: hello@glodco.com
2. Eligibility to Use the Site
By using the site or placing an order, you confirm that you are at least 18 years old (or the age of majority in your state). If you do not meet this requirement, you may not use the site or purchase products.
3. Use of the Website
You agree not to use the website for any unlawful or unauthorized purpose, including violating any applicable U.S. federal, state, or local laws.
You may not interfere with the site’s security, access accounts or systems without authorization, or submit false or misleading information.
We reserve the right to suspend or terminate access for any user who violates these Terms.
4. Accuracy, Completeness & Timeliness of Information
We do our best to ensure all content on our site—including product descriptions, images, pricing, policies, and availability - is accurate and up to date. However, errors, inaccuracies, or omissions may occur.
We reserve the right to correct any errors at any time, including after an order has been submitted.
We are not obligated to update information except as required by law.
5. Products, Availability & Modifications
All products shown on the site are subject to availability. We may limit quantities, discontinue products, or modify specifications such as brightness levels, materials, colors, features, or packaging.
Prices are shown in US Dollars, unless noted otherwise.
We may change prices at any time without notice.
We reserve the right to refuse or limit sales to any person, geographic region, or jurisdiction at our discretion.
6. Order Process & Acceptance
Your order constitutes an offer to purchase. We accept your order only when:
- Your payment method is authorized, and
- We send you an order confirmation email.
We reserve the right—at any time and at our sole discretion—to refuse, limit, or cancel any order, for any reason, including but not limited to:
- Suspected fraud or high-risk behavior
- Incorrect billing information
- Payment authorization failures
- Pricing, inventory, or product description errors
- Orders that appear to be placed by resellers or automated systems
- Situations where fulfillment is not feasible
- Any other reason determined in good faith
If an order is cancelled after payment has been processed, we will issue a full refund to the original payment method.
We may also impose limits on the number of identical items purchased per customer.
7. Pricing & Payment
We accept Shopify Payments, Stripe, PayPal, and other methods shown at checkout.
You agree to provide complete, current, and accurate purchase and account information.
If your payment is declined or cannot be verified, we are not required to fulfill your order.
All duties, taxes, or import fees are the responsibility of the customer unless stated otherwise.
8. Shipping & Delivery
Our products are shipped from our US warehouse to all US customers.
Estimated Delivery Window
Typical delivery is 4–7 business days, depending on location.
FTC Mail Order Rule Compliance
If we cannot ship within the timeframe stated at checkout:
- We will notify you of the delay
- You may choose to accept the new timeframe or cancel for a full refund
Risk of Loss
Under UCC §2-509, risk of loss passes to you once the package is handed to the carrier.
We are not responsible for delays caused by carriers, weather, customs, or events outside our control.
9. Returns & Refunds
We accept returns within 30 days of delivery.
To be eligible for a return:
- The product must be in reasonable condition
- You must provide proof of purchase
- Return must be requested through our support team
Return shipping costs are the responsibility of the customer, unless the product is defective.
Refunds are issued to the original payment method after the item is received and inspected.
Exchanges may be offered depending on product availability.
We reserve the right to refuse returns that show excessive wear, misuse, or damage.
10. 12-Month Limited Warranty
We provide a 12-month limited warranty on our products.
What the Warranty Covers
This warranty covers defects in:
- Materials
- Workmanship
- Electrical components
What the Warranty Does NOT Cover
This warranty does not cover:
- Damage from misuse, abuse, accidents, drops, or modifications
- Damage caused by improper installation
- Cosmetic damage
- Loss, theft, or water damage
- Normal wear and tear
- Damage caused by using incompatible chargers or accessories
Warranty Remedy
If your product has a covered defect during the warranty period, we will:
- Repair the item,
- Replace it with the same or comparable model, or
- Offer an equivalent refund if neither is possible
This is your sole and exclusive remedy under this warranty.
We may require proof of purchase and photos or videos of the defect.
11. Intellectual Property & DMCA
All content on the site—text, images, videos, graphics, product designs, trademarks, and logos—is owned by HK Commerce ApS or used under license.
You may not reproduce, distribute, modify, or exploit any content without written permission.
DMCA Compliance
If you believe any content infringes your copyright, email us at:
hello@glodco.com
Include the necessary DMCA notice elements.
12. Personal Information & Privacy
Your submission of personal information is governed by our Privacy Policy, which explains how we collect, use, and store customer data.
Residents of California have specific rights under the CCPA/CPRA, outlined in the Privacy Policy.
13. Third-Party Services
We use third-party providers including:
- Shopify (e-commerce platform)
- Stripe / PayPal (payment processing)
- Klaviyo (email automation)
- Meta (advertising)
These providers have their own terms and privacy policies. We are not responsible for their actions or content.
14. Prohibited Conduct
You may not:
- Violate any law
- Interfere with site security
- Access accounts or servers without authorization
- Upload viruses or harmful code
- Scrape or harvest data
- Submit false return claims
- Use the site to conduct unlawful activity
We reserve the right to terminate your access for violating these rules.
15. Disclaimer of Warranties
Beyond the 12-month limited warranty stated above, products and services are provided “as is” and “as available”.
To the fullest extent permitted by law, we disclaim all additional warranties, express or implied, including merchantability and fitness for a particular purpose.
This disclaimer does not affect rights that cannot legally be excluded.
16. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, punitive, or consequential damages
- We are not liable for loss of profits, revenue, data, or goodwill
- Our total liability will not exceed the amount you paid for the product giving rise to the claim
Some states do not allow certain limitations; where prohibited, limitations apply to the maximum allowed extent.
17. Indemnification
You agree to indemnify and hold HK Commerce ApS harmless from any claims, damages, losses, liabilities, or expenses arising from:
- Your breach of these Terms
- Your misuse of the site
- Your violation of any laws
18. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions remain in full force and effect.
19. Termination
We may suspend or terminate your access to the website at any time for violating these Terms.
Any obligations incurred before termination—including payment obligations—survive termination.
20. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.
You agree that any legal disputes will be resolved exclusively in state or federal courts located in Delaware.
21. Mandatory Arbitration & Class Action Waiver
By using the site, you agree that:
- Any dispute related to the site or products will be resolved through binding arbitration, not in court
- You waive the right to participate in class actions or class arbitration
- Claims may only be brought on an individual basis
This clause applies to all disputes except small-claims matters.
22. Changes to Terms
We may update these Terms at any time.
Changes become effective immediately upon posting.
Your continued use of the website after changes means you accept the updated Terms.